Refund & Cancellation Policy

1. Free trial

Every new workspace starts with a 15-day free trial. No payment is taken during the trial, so there is nothing to refund if you decide not to continue — simply do not add a payment method, or cancel before the trial ends.

2. 15-day money-back guarantee

If you are charged for a subscription and are not satisfied, you may request a full refund of that payment within 15 days of the charge. This is the refund window we offer on a subscription payment; requests made after 15 days from that charge are handled under Section 3.

3. After the 15-day window

Once the 15-day window in Section 2 has passed, subscription payments are non-refundable, including: renewal charges for a following billing cycle, the unused portion of a cycle if you cancel partway through it, and any usage-based add-ons already consumed (for example, AI credits). Plans billed under a custom, sales-arranged agreement (our "Business" tier) are refunded only according to the terms of that specific agreement.

4. How to request a refund

Write to info@qubitronlabs.com from the email address on your workspace, with your workspace name and the payment you want refunded. We may ask a few questions to confirm the request and to understand what did not work for you.

5. How a refund is paid

An approved refund is issued to the original payment method through Razorpay. Refunds typically appear within 5–7 business days of approval, though your bank or card issuer may take longer to reflect it.

6. Cancelling your subscription

You can cancel from your billing settings at any time.

• If your subscription has not yet been charged — for example, you cancel during the free trial — cancellation takes effect immediately and nothing is charged.
• If your subscription has already been charged for the current cycle, cancellation stops future billing, but the current, already-paid cycle continues to run until it ends — unless you are within the 15-day window in Section 2, in which case you may request a refund instead under that section.

7. What happens to your data after cancellation

Cancelling stops billing; it does not immediately delete your workspace. Your records are kept in an inactive, archived state for a period after cancellation so you can export what you need or reactivate the workspace, after which they are handled according to the data retention schedule described in our Privacy Policy.

8. Contact

Questions about a charge, a refund, or cancelling your subscription can be sent to info@qubitronlabs.com.