- Is there a free trial?
- Yes — 15 days on any plan, with full access. You authorise auto-debit when you start, and the plan renews automatically after the trial unless you cancel before it ends.
- What does yearly billing save?
- Yearly is priced at ten months for twelve, so it saves roughly 17% against paying monthly.
- Can I change plan later?
- Yes. You can move up or down from the billing page in your workspace; nothing needs migrating between tiers.
- What happens if I cancel?
- Your workspace stays active until the end of the period you have paid for. Cancellation and refund terms are set out in full on the refund policy page.
- Are there any charges beyond the plan price?
- The plan price covers the product. Where you connect WhatsApp, Meta's own messaging charges are billed by Meta and are separate. Taxes apply as applicable.
- Do all plans include the AI assistant?
- Yes. Every plan includes it; what changes with the tier is the monthly AI credit allowance (a credit is roughly 10,000 words of Fast-tier work; a typical Balanced reply is about 2.5 credits), plus the workspace, user, matter, client, storage and automation limits.
- Can we keep files in our own bucket?
- Yes. On Growth and above you can connect your own Cloudflare R2 or Amazon S3 bucket from Settings → Storage. New files are written there; nothing leaves your bucket, and the plan's storage limit no longer applies.
- What is the Business plan?
- A sales-led tier for large firms: unlimited workspaces, users and cases, a custom AI credit allowance, white labelling and a dedicated onboarding. Contact us and we will scope it with you.